RETURN POLICY

You can cancel your order before production or dispatch

Cancellation is possible only if the item has not yet entered production or been dispatched.

You must contact us before shipment to request cancellation.

Orders canceled at this stage receive a full refund.

Standard processing time is 2 to 7 days — this window applies only to order preparation, not cancellation eligibility.

When your item arrives damaged, defective, or incorrect

We cover return shipping for items that arrive damaged, defective, or incorrect due to an error on our end.

You must initiate the return by emailing cs@primeamall.com within 14 days of delivery.

We will provide instructions and a return address for our designated facility — not the manufacturer.

No restocking fees apply.

When you change your mind about an item

You may return unused items in the exact condition you received them, with original packaging intact.

A receipt or proof of purchase is required.

You must email cs@primeamall.com to start the return process within 14 days of delivery.

You are responsible for organizing the return shipment and covering the carrier fees.

We inspect all returned packages upon arrival at our designated facility.

How and when your refund is processed

After your package reaches our facility, we inspect it and send you an email update regarding the status of your refund.

If approved, the refund is credited to your original payment method within 7 days.

If your refund has not posted after this period, first double-check with your credit card provider and bank.

If confirmation from your financial institution shows no activity, contact us at cs@primeamall.com.

Items we cannot accept for return

The following are excluded from the standard 14-day return window:

• Custom-made items
• Personalized items

These items are produced to your specifications and cannot be resold.