FAQS
As soon as your package ships, you’ll receive a shipping confirmation email containing a tracking link — enabling real-time updates through the carrier’s transit network.
Fix your tracking: When your package ships...
You’ll get a shipping confirmation email with a live tracking link. No login or account access is required — just click and follow.
Correct your address: Before dispatch...
If your order has not yet entered the packing or shipping phase, PRIMEAMALL fulfillment team can update your shipping address. Once packed or dispatched, no changes are possible.
Report damage or error: Within 30 days...
Contact cs@primeamall.com within 30 days of receiving your package and include:
- Your order number
- The product name or code
- A brief description of the issue
- Clear photographs of the item received
Pause order modification: After submission...
Orders are processed immediately after confirmation. PRIMEAMALL is generally unable to modify order details once submitted — including size, color, quantity, or shipping method.
Start your return: Eligible items only...
Returns are accepted only for items in original condition: no signs of wear, all original tags attached. Clearance or final sale items are excluded.
Choose your replacement: Refund first, then repurchase...
We do not offer direct item-for-item exchanges. After your return parcel is received and verified, we issue a refund — allowing you to freely choose your preferred size or explore new styles.
Get restock alerts: Enter your email on the product page...
When an out-of-stock item is replenished, you’ll receive an automatic notification the moment it’s available — no manual checking required.
Recover your discount: Reach out right away...
If you forgot to apply your promotional code at checkout, contact cs@primeamall.com immediately with your order number and the specific code. We cannot guarantee adjustments after checkout is completed, but will assist where possible.
For all issues above, contact cs@primeamall.com — we respond within 24 business hours.